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Darlene Lin

Web Contributor, Business-Software.com
Expert in CRM, Social, ITSM/IT Help Desk, and ERP

Darlene is a web contributor, specializing in the CRM, Social, IT Management and ERP segments. She has several years of experience covering the software technology world, writing about the latest companies and trends and interviewing the founders of emerging and innovative technology companies.




Sep 11, 2012
Darlene Lin wrote this post:
ParAccel Delivers a High-Performing Platform for Big Data Analytics

ParAccel CEO Chuck Berger discusses the business benefits of big data analytics and how ParAccel’s platform enables organizations to effectively analyze data for business improvement and growth.

Aug 29, 2012
Darlene Lin wrote this post:
Vendor Acquisition Roundup: Why Tech Giants Are Scooping Up Cloud and Social Upstarts

Large vendors like Oracle and SAP have started to realize that their traditional systems may no longer cut it. But, their solution offerings weren’t built with the innovative technologies currently seen in the marketplace today. So, how have these tech titans responded? By acquiring the hottest names in the social and cloud segments.

Aug 27, 2012
Darlene Lin wrote this post:
Bring the Power of Social Networks into the Enterprise with Socialcast

Socialcast powers a secure enterprise social network that brings together people, information, and applications to improve collaboration and communication.

Aug 23, 2012
Darlene Lin wrote this post:
Battle of the Tech Titans: The Oracle Lawsuit Wars

When people think of business software, Oracle often comes to mind. A leader in both computer hardware and enterprise ERP, CRM and SCM software systems, Oracle is the third largest software provider by revenue, behind Microsoft and IBM. Oracle’s place in the business software world is prominent. This prominence, while helping Oracle maintain its position as a leading software provider, also means that Oracle has had its fair share of bad press and legal wrangling with other software and technology titans.

Aug 19, 2012
Darlene Lin wrote this post:
Workbooks CRM Delivers a Complete View of Business in the Cloud

Workbooks CEO John Cheney discusses how Workbooks helps SMEs gain a complete view of their business, why CRM projects fail, and how Workbooks sets itself apart from other cloud CRM offerings.

Aug 16, 2012
Darlene Lin answered this question:

According to Gartner's Magic Quadrant for Database Warehouse Management Systems, Teradata, Oracle, and IBM lead the market with EMC and Sybase not far behind.

Aug 16, 2012
Darlene Lin wrote this post:
Deep Dive into Nimble Social CRM

n our Nimble Q&A, CEO Jon Ferrara shared his insights about how social media has transformed customer relationships and how Nimble empowers this new paradigm of CRM. In this Deep Dive, take a closer look at how Nimble really works. Scroll through the slideshow below to see Nimble in action.

Aug 14, 2012
Darlene Lin answered this question:

Hi Jack, If you're looking for a cloud-based accounting system, you have a few options such as Intacct, Acumatica, and FinancialForce.com. Our Top 15 Accounting Software Report includes more vendors that might be of interest to you.

Aug 10, 2012
Darlene Lin answered this question:

Hi Rowena, There are many different ERP programs that are available on the Cloud; the right one for a particular business will depend on that business' requirements and needs. That said, a few of the leading cloud ERP solutions include NetSuite, Microsoft Dynamics, and SAP Business ByDesign.

Aug 9, 2012
Darlene Lin wrote this post:
Top CRM Software for Nonprofit Organizations

No matter what type of business or industry, if you deal with clients and customers, chances are a CRM system can help you better manage your customer relationships. Nonprofit organizations have unique needs that demand a CRM solution that fits their requirements. CRM for nonprofit solutions can help your organization create committed constituents, raise funds, and more.

Aug 7, 2012
Darlene Lin wrote this post:
Quickly Access and Analyze Big Data with Infobright

President and CEO Don DeLoach shares why Infobright, a top Big Data software solution, puts a cult-like focus on machine-generated data to help companies gain a better understanding of their data.

Aug 7, 2012
Darlene Lin answered this question:

In addition to Tenrox mentioned below, I would also take a look at Deltek Costpoint, which is built specifically for government contractors and comes with extensive accounting, compliance, and project management features. 

Aug 7, 2012
Darlene Lin answered this question:

Hi Sue, There are quite a few CRM solutions that work with Google Apps, including Zoho. Other solutions like Insightly and Capsule CRM also offer Google Apps integration. You can find a longer list at the Google Apps Marketplace too.

Aug 3, 2012
Darlene Lin answered this question:

Zendesk integrates with many different CRM tools, including BatchBook, GetSatisfaction, Highrise, Microsoft Dynamics CRM, NetSuite, Salesforce, Solve360, SugarCRM, and TactileCRM. These solutions would all be suitable for a small business, depending on its needs, and they all also include client and contact management features. 

Aug 3, 2012
Darlene Lin wrote this post:
Business Software Week in Review: Week of July 30 – August 3, 2012

Read our week in review wrap-up of major news items from July 30 - August 3, 2012, with announcements from Google, Dropbox, HP, Oracle, and Salesforce.

Aug 2, 2012
Darlene Lin wrote this post:
Cautionary Tales and Tips to Avoid CRM Implementation Failure

Learn how to avoid CRM implementation failure with these cautionary tales and tips to create a successful CRM implementation strategy.

Jul 31, 2012
Darlene Lin answered this question:

Depending on your needs, there are a variety of alternatives to Remedyforce, ServiceNow, and Nimsoft. You could take a look at HP Service Manager, FrontRange ITSM, Cherwell, or ChangeGear to name a few.

Jul 31, 2012
Darlene Lin answered this question:

Hi Daniel, I'd suggest taking a look at FreshBooks, which is an online accounting solution built with all those features.

Jul 27, 2012
Darlene Lin answered this question:

Depending on which version you use, both Quickbooks Online Plus and Quickbooks Premier include inventory management features.

Jul 27, 2012
Darlene Lin answered this question:

Hi Barry, Both Legrand CRM and youGROW CRM are compatible with MYOB and are available as add-on products to their accounting solution.

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