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Sheldon Smith

Senior Product Manager, XO Communications

Sheldon Smith, Senior Product Manager at XO Communications, the nationwide provider of telecommunication services. Sheldon has an extensive background in Unified Communications and in his current role, has overall product ownership of Hosted PBX and Conferencing.




Feb 3, 2015
Sheldon Smith wrote this post:
Must-Have Features of Cloud Deployments In 2015

Companies are expected to shift from on-premise data centers to cloud-based storage options in the coming years. But what's critical in this new environment, and what's just nice to have? Here are four critical features of cloud deployments you need in 2015.

Nov 25, 2014
Sheldon Smith wrote this post:
6 CRM Software Trends To Watch Through 2016

CRM tools will continue to evolve over the next two years as companies make long-term investments in customer care. Through 2016, expect to see features like digital disruption and brand journalism play a role in the expanding market.

Oct 29, 2014
Sheldon Smith wrote this post:
Want Improved Call Center Efficiency? Implement These 7 Technologies

Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.

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