Customer Service Software
Research and reviews for customer service software
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Side-by-side comparisons of leading customer service software
Find your perfect fit here.
Download FREE ReportAbout Customer Service Software
Customer service software allows businesses to provide high-quality, multi-channel customer support. A customer service solution provides immediate access to knowledge bases and monitors inbound and outbound service streams. Browse the best business customer service software with Business-Software.com’s free comparison report of the Top 10 Customer Service Software solutions. A business of any scale will benefit from implementing customer service software, with specific products available for companies needing help desk support. Among the top-rated customer service software products are:- Salesforce Service Cloud
- Avaya Contact Center Platform
- KANA Enterprise
- SAP CRM for Service
Articles
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Help Desk Software
Help Desk Software Articles
Zendesk for Web-based Help Desk Software
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Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications.
8 Free Multi-Channel Help Desk Software Options for Startups
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If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.
Top 5 Cloud Help Desk Solutions to Replace Your Outdated System
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Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software solutions that will not only help you improve customer service, but they'll also streamline your operations.
Deskero Help Desk Platform: An Exclusive Product Review
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With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.
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Trends in Customer Service Software
Trends in Customer Service Software Articles
Ultimate Customer Service Showdown: Zendesk vs Desk.com
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Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your business -- some platforms may cater to those and others may not. This is the Ultimate Customer Service Showdown: Zendesk vs Desk.com.
Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson
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Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about the foundation of their unique customer service solution, and how their SaaS service product helped the company successfully navigate the recession.
Deskero Help Desk Platform: An Exclusive Product Review
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With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge base management system, Deskero provides your company with an all-in-one point of contact for valuable customers.
6 Must-Have Features for a Customer Service Solution
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Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the glorified email inbox that it once was. Solutions such as Zendesk, Kana and Desk.com by Salesforce, have evolved to become multi-faceted tools in the customer support agent’s tool belt.
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Popular Customer Service Solutions
Salesforce Desk.com
Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud--mobile; it's mobile, social-centric, simple to use and affordable.
Freshworks Freshdesk
Freshdesk is a customer service cloud-hosted help desk solution that combines the simplicity of intuitive interface and power of robust features. Platform provides users with multi-channel capability to streamline support queries, integrated game mechanics to increase agent productivity, multiple SLA policies along with support for multi-products, smart automations and a suite of in-depth reporting and analytics to check the health of the user's helpdesk.
Zoho Desk
Zoho Desk is a help desk solution that allows companies to access data from anywhere as well as provide the latest up-to-date information to their customers. Offering a low price and flexible plans, the platform fits the needs and budget of any organization.
Zendesk Support
Zendesk Support is help desk software that centralizes all customer information and facilitates tracking, prioritization and support ticket processes. The platform enables users to build customer trust through responsive, personalized responses, assist customers across multiple channels, and is equipped with agent collaboration tools.
Ivanti HEAT IT Service Management
HEAT IT Service Management is ITIL service management software that provides release management, service level management, event management, availability management, financial management, and portfolio and project management tools. The platform enables users to automate incident processes, identify problem sources and restore service operations.
Deskero Help Desk
Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
