Although CRM 2.0 is still a new and evolving concept, industry experts have already identified numerous ways in which this innovative methodology can deliver tremendous value. Read on to learn more about the many benefits of CRM 2.0.
As the virtual contact center model continues to increase in popularity, it will also drastically evolve. So, what will the virtual contact center of the future look like? Read on to learn more.
The old days of the manual cash register are long gone. And while we may think back with nostalgia about the old-timey storefront and the “ka-ching” of the register as we sit around the pickle barrel, we must face the reality—that way of doing business was never very efficient. Even in recent years, most people recall when grocery-store clerks had to enter every price manually—and the checkout process always took longer. Modern point-of-sale (POS) systems have changed the face of retail for the better.
Document management isn’t just about software—it’s about process and strategy. It may start with software, but it encompasses corporate policies, procedures, and processes, and a successful implementation requires a carefully thought out plan of attack. After all, the software itself is of little use unless you have a strategic plan for what you want to accomplish with it.
Defect tracking procedures help to create a better end product. What goes into the bug report will have a big impact on the end result.
Proper solution selection, implementation, and roll out are all critical to the successful use of your new financial management software package. Read on for some valuable tips to help you every step of the way.
Companies invest a significant amount of money in their supply chain software. Therefore, the success of these solutions is critical. This article highlights some tips that can help businesses derive maximum value from their supply chain applications.
Enterprise resource planning (ERP) solutions are designed to improve key back office business activities, while customer relationship management (CRM) applications were created to enhance front-office functions including sales, marketing, and service and support. It’s only logical that the major ERP vendors, in an effort to further extend the value of their suites, would make the move into the CRM market. As a result, a new host of ERP CRM solutions have been introduced over the last several years.
Landing page optimization techniques begin with common sense, good writing, and search engine optimization, and go on to include more sophisticated techniques that help you experiment with content and track metrics to determine the best possible outcome.
Virtual contact centers are gaining popularity. But, are they really better than traditional call centers? Read on to learn about the pros and cons of virtual contact center operations.