Benefits of Interactive Voice Response
Interactive voice response (IVR) solutions provide dramatic benefits to today’s contact centers. Read on to learn why IVR should be an integral part of any call center software strategy.
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Selecting Your Business Performance Management System
Business performance management (BPM) is more than just a piece of software; it represents a whole new approach to management. The business performance management systemt will make major changes in your enterprise and will give deeper insights into how successful each process within your organization may be.
7 Questions the CEO Should Ask about CRM
Buying the wrong CRM can cost a company a lot of money. What questions should the CEO ask before implementing a CRM solution?
Self-Service Pitfalls That CRM Managers Should Be Aware of
Self-service capabilities can enhance CRM initiatives, if executed the right way. Here are some of the pitfalls to watch out for.
7 Reasons Why Proactive Customer Care Makes a Difference
A proactive approach in customer care will improve business relations by ninety percent. The key element is training new and current employees on how to respond to customers properly.
Setting up a Virtual Classroom Environment
A virtual classroom environment can engage students in a fully interactive mode. Setting up a virtual classroom first requires a discussion of the pros and cons of hosted versus on-premises equipment and deciding which is best for the particular situation. Flexibility in terms of interaction can be afforded through the use of technology such as session recording and thin client environments. Finally, the virtual classroom environment can approach the equivalent of a physical classroom by facilitating feedback both in-session and afterwards.
Seven Tips for Making a CRM Software Purchase Decision
Selecting, purchasing, installing, and rolling out a CRM software solution can be complicated for any business. Here are some tips to help you simplify the process and keep your project on the path to success.
Seven Tips for Writing Better Survey Questions
Your survey questions are the heart of your survey and will determine whether your visitors participate or whether they lose interest entirely. A well-written survey can be very valuable, both in terms of gathering information and encouraging visitor participation.
Shift Your Focus to Quality Leads with SFA
As marketing departments work to generate a higher volume of leads, sales reps struggle to find and prioritize the ones that are truly qualified. Sales force automation (SFA) can help companies improve the quality of the leads they acquire, while also enabling sales reps to more effectively identify and manage the “hottest” opportunities.
Signs It Is Time for a New Manufacturing System
For many businesses, there comes a time when they realize they need to replace their existing manufacturing ERP application with a more robust and feature-rich system. What are the signs your company is ready for a bigger, better manufacturing ERP solution? Read on to find out.