Executive Insight: Multi-Sourcing
In response to this overwhelming demand to do more with less, one of the most common solutions to “cheaper” has been to cut labor costs through labor arbitrage or multi-sourcing.
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Five Tips for Better Virtual Meetings
This new Harvard Management Update provides five proven strategies for delivering productive virtual meetings. From encouraging participant engagement to alternating time zone scheduling, discover how to energize your virtual meetings.
Lithium and Software-as-a-Service
Lithium’s flexible Software-as-a-Service (SaaS) solution maximizes the benefits and minimizes the risks of enterprise communities by providing a winning combination of on-demand forums, blogs, chat, tribal knowledge bases, and other social networking tools, coupled with innovative analytics and the experience and expertise gained from more than ten years of hosting communities for large enterprises.
Getting a Head Start in Software Asset Management
SAM can deliver significant benefits, but where do you start? Instead of being daunting, SAM needs to be broken down into achievable goals which provide an obvious benefit to the organization.
Is ERP the Right Software for a Small to Medium Business?
Today, ERP software vendors have tailored their product for SMBs. Better still, there are ERP systems such as Jim2 Business Engine that are designed specifically for SMBs so they can take advantage of ERP for maximum efficiency in conducting business.
Is Your Warehouse Ready for the Upswing?
Smart companies see technology as a way to continually increase productivity and operating efficiency – whether or not business is booming. The centerpiece for supply chain execution – the warehouse management system (WMS) – is an excellent place to start preparing your business for the impending return of the bull market. A well-tuned WMS can help your business reduce labor costs, improve inventory management, attain more accurate shipments, improve space allocation and increase customer satisfaction.
Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
Delivering Improved Service More Efficiently
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.