Avaya Proactive Outreach Manager is a multi-channel customer service platform designed to enable customer acquisition, retention and renewal. The application allows customers get customize how they connect while creating inbound and outbound campaigns that are engaging and interactive. The software allows users to use customer services to start connecting to customers in every stage of the customer engagement lifecycle.
ConteXtream is a network virtualizer, tackling the problem of scalability through grid computing. Network virtualization provides access to distributed resources as well as full control of traffic flows, ensuring that company resources are utilized at full capacity.
Avaya Proactive Contact is the industry-leading outbound platform for creating and managing outbound campaigns and customer communications. Avaya Proactive Contact provides your company with call detection and advanced dialing algorithms to improve customer service and agent productivity.
Avaya Interactive Response provides a business with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD
OncoEMR is electronic health record software that enables cancer care providers to manage and document patient treatment programs and processes within a single system. The platform is highly customizable in order to match practice-specific workflows, and supports treatment activities including clinical research and preferred pathways including Via Oncology which are directly embedded within the system.
Harmony PM is practice management software that can be tailored to fit any practice’s specific workflows or process requirements. The platform provides users with an easy-to-use scheduling tool, enables users to utilize multiple types of reminders including appointment email, text and call reminders, and maintains and manages patient history and patient tracking.
Harmony EHR is electronic health record software designed with advanced interoperability and is provides users with a customized system tailored for the user’s practice’s specific workflows and requirements. The platform provides users with digital interaces for labs, hospitals and pharmacies, supports HL7 lab result integration and a partnership with SureScripts, and generates instant referral letters.
Through its familiar and easy to use Microsoft Office based technology, gloStream gloPM simplifies common medical management processes .
gloStream gloEMR provides a variety of tools, such as an intuitive dashboards and fully customized templates, to help medical providers meet Meaningful Use criteria.
Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.