KANA Enterprise: Complete, Consistent, Contextual
Improve your customer service experience with these unique capabilities
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KANA Enterprise Agent Experience
Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent’s job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.
KANA Enterprise Web Experience
The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers’ insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.
KANA Express Agent Experience
Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.
KANA Express Web Experience
Offering customers a good web self service experience is critical to any organization’s customer service strategy. KANA Express Web Experience allows customers to easily resolve their own queries whether they are shopping, looking for information or seeking assistance.
Galigeo Enterprise
Galigeo Enterprise is geography and map-based big data analytics software that enables users to create fully integrated geomap applications for visualizing and analyzing business data. The platform assists users with making complex location-dependent business decisions by translating company objectives, metrics and initiatives to visual map representations, provides companies with a single, centralized system for unifying employees and supporting collaboration, and allows users to include different geographical levels such as neighborhoods, stores, networks and customers.
Feedbox CEM
Feedbox CEM is analytics and surveying software that delivers real-time insights into both internal company status as well as external company impact in order to support data-driven decision making processes.
Tango Card RaaS API
The Reward as a Service (RaaS) API is a digital gift card API designed to work with the user’s existing apps and platforms already in place. The platform enables users to create and fund customers, enables users to manage multiple customer accounts, and provides access to a catalog of multiple reward types including e-gift cards, prepaid cards, and donations.
NC Squared Distribution Engine
Distribution Engine is Salesforce lead routing and management software that works within the user’s Salesforce system and provides users with a variety of tools and functionalities. The platform is equipped with monitoring and analytics tools, a round robin lead distribution system, and allows users to weight assignments in order to adjust lead volumes when assigning leads to sales team members based on skill sets, knowledge bases, experience levels or preferred territories.
– Meridian Systems WinEst eTeam
WinEst eTeam is a price estimation solution for companies that work with collaborative estimations.