Genesys Customer Experience Platform is customer service software that works to increase profits, revenue and market share through enhanced customer journeys, growth and positive customer relationships. The platform allows users to orchestrate ideal customer journeys utilizing business rules and full context, and is designed to provide full visibility from the beginning of the customer journey all the way through to the end.
LiveOps Social is a social support software solution that allows service agents to handle customer cases across social media and mobile channels. Each time a customer issues a complaint on a company’s social media page, the program notifies the company’s customer service team.
LiveOps Email is a customer service software solution that works across email to help service agents resolve customer cases. Each time a customer sends a message for help, the program routes the message to the agent with the best-suited skill set and pulls up the customer’s complete history of interactions with a company. This history encompasses activities across all online channels.
Oracle RightNow Contact Center Experience is a CRM software solution that provides agents with comprehensive, consistent information on all contacts. The program automatically processes all contact interactions from a variety of online channels and logs them down inside a database.
Oracle RightNow Web Experience is a CRM and customer service software solution that helps users solve client issues and identify sales opportunities, all through online chat windows. Each time a customer interacts with a company or makes a purchase, the program notes this action down in a database.
Oracle Business Process Management Suite is a set of BPM software solutions that handles all processes throughout their lifecycles at an enterprise level. The program can integrate with virtually any type of existing process and has tools to assist with process modeling.
SAP Business Suite is a set of BPM software solutions that runs and transforms core business processes. As users interact with processes, the program uses industry best practices to adjust the processes and hone them to meet users’ individual needs. These processes are also designed to help users work from any networked location.
IBM WebSphere eXtreme Scale is network management software equipped with an elastic in-memory data grid. The platform is designed to cache, partition, replicate and manage both application data as well as business logic and across multiple servers.
IBM Business Process Manager is business process management software equipped with tooling and run time for process design, as well as monitoring and work optimizing tools. The platform is available in multiple editions and enables users to author, test and deploy business processes as well as provides full visibility and insights to business processes.
MyBusiness CRM is a web-based CRM software solution that can be customized to meet individual businesses’ needs. Right at the start, users can easily maintain records on customers, interactions and sales.