Pivotal Sales Force Automation Solution
See how the sales force automation functionality of CDC Pivotal Sales can improve sales processes and the management of sales teams.
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inContact Three-Minute Introduction
Three-minute overview video of inContact featuring CEO Paul Jarman.
Making Sense of the Multichannel Contact Center
Learn how to build on your brand and create loyal customers in every channel.
The Cloud Contact Center Company
Learn more about how inContact can help you increase profitability.
Five Ways to Transform & Improve Your Call Center Culture
Five Ways to Transform & Improve Your Call Center Culture: Presented by Brandon Russell, Director of Operations, CLEARLINK.
What Is Contact Management Software?
Contact management software enables more efficient and effective management of vital contact-related information. With a contact management software package, companies can better organize, access, and share data about customers, prospects, and their histories across all departments and functions.
What Is CRM?
Customer Relationship Management (CRM) solutions are used by large enterprises as well as small and mid-sized businesses to manage customer relationships. CRM systems allow companies to enhance productivity, reduce costs, increase revenues, and improve customer acquisition, service, satisfaction, and retention. CRM systems come in two primary options: hosted and on-premise.
What Is CRM 2.0?
More and more industry leaders are talking about CRM 2.0. But what it is exactly and what it means to today’s businesses remains unclear. Read on to learn more about this emerging and important customer strategy.
TrackerRMS Recruitment and Applicant Tracking Software
This is a video showing a day in the life of a Recruitment Consultant using TrackerRMS.
Citrix GoToWebinar
GoToWebinar is web conferencing software designed to increase an organization’s market reach by facilitating communication with prospects, employees, partners and customers. The platform enables users to create custom email invitations, confirmations and reminders, is equipped with an automated email template library and allows users to include company branding ideas such as logos and custom images within all webinar materials.