With self-service software, businesses can increase efficiency and improve customer satisfaction, while reducing support-related costs. This article contains tips to help companies realize the full potential of their self-service software.
A defect tracking system is a licensed or hosted software application that’s designed to help the quality assurance and application developers in the organization keep track of reported software bugs in their work.
For mid-sized businesses, finding a CRM system that’s both functional and affordable can pose quite a challenge. Considering these six factors when purchasing CRM applications will help you to make the best choice for your company.
Document management software controls the life cycle of documents in your organization, from how they’re developed, reviewed, distributed, and consumed. It can even control how your documents are ultimately disposed of or retained.
Email security software packages are robust, feature-rich solutions designed to provide end-to-end protection of email content and supporting infrastructure. Read on to learn more about the key features of today’s most popular email security software systems.
Over the past few years, we’ve witnessed the rise of social media; Facebook,“Twitter, and LinkedIn are becoming household names, and people read and write on blogs on almost a daily basis. A report by Forrester Research recently showed more than 80% of Americans aged 18-55+ use social networks and tools monthly. The rise of social media and networks (sometimes named with the blanket term “Web 2.0”) means people are using these online portals to converse, share information, and exchange ideas at an unprecedented rate. The sheer amount of customer data housed on Web 2.0 platforms is incredible, and every business can benefit from leveraging these platforms to reach out to existing customers and build relationships with potential customers.
Businesses are now including viral marketing techniques into their CRM efforts to communicate with their existing and prospective customers. As a businessperson, your strategic efforts in creating a viral marketing strategy will have a lasting positive influence on your business.
The right QA testing tool depends on the needs of the business. If they have a complex QA process, they will need a QA tool to match their process.
As a business decision maker, you are under intense pressure to make the best decisions for your company, which underscores the importance of conducting a CRM evaluation before you make a purchase.
Each phase of a document’s lifecycle is managed by document management software, and it is defined and regulated by policy. The life of a digital document can be long and productive, but it contains many different phases. Each phase has importance and must be managed.