Put Your Customers to Work: Make CRM Systems Work for You
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
Browse Business Software Categories
C
Protection above All: Why Document Management Software Is a Security Must
Data leakage is a major problem that can cost companies substantial amounts of money, which is why document management software is so necessary to data security.
The When, Why and How of ERP Support for Lean
In this paper we respectfully present our conclusion, namely that some LEAN initiatives can be hugely strengthened with a synergistic ERP implementation and vice versa, whereas in other cases the two efforts should really be viewed as separate initiatives and managed independently from each other. This is, however, not an open ended “it depends on what you want” answer; we conclude that specific LEAN initiatives will eventually fail without considerable attention to specific ERP aspects but that other specific LEAN initiatives and specific ERP functionality have little in common.
Project-Oriented Manufacturing: “How to Resolve the Critical Business Issues That Impact Organizational Competitiveness”
The operating style of Project-Oriented Manufacturing is very different than that used by traditional discrete and repetitive manufacturers. Project-Oriented Manufacturing and Engineer-To-Order (ETO) are expressions often used interchangeably. For the majority of companies operating in an ETO environment, every machine sold is similar to, yet different from, anything else previously engineered and built.
The Work-at-Home Agent: Model for Improved Customer Loyalty
This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
Top 5 Ways to Make IVR Work for You and Your Customers
Unless you’ve been living in some remote location without a phone, you’ve interacted with an Interactive Voice Response (IVR) system at one time or another. They are increasing in popularity as more and more companies are turning to self-service solutions to reduce costs and serve their customers better. But as you may have experienced yourself or with your own customers, there is a right way and a wrong way to use an IVR.
Top Die Casting Drives Quality, Consistency with ERP from IQMS
Top Die Casting Company understands the value of quality delivered at a competitive price, on time, every time. As a leading domestic, full-service provider of aluminum die castings and plastic-injected moldings, Top Die Casting serves an array of high-profile customers in both consumer and industrial markets.
Sales Forecasting for Your Business Advantage
NetSuite gives you the ability to run accurate, up-to-the-second sales forecasts, which let you address your most pressing business questions. As a result, you can manage your data — and your business — with greater confidence.
Top IT Service Desk Issues Facing the Healthcare CIO
The healthcare CIO is now in a position of direct influence on the quality of patient care. Doctors, pharmacists, administrators and medical research teams are more reliant than ever on electronic information and medical technology. As such, healthcare CIOs are gaining a stronger position to drive innovation, process change, and IT/business alignment. In healthcare, any system that is supporting a patient is not only business critical, its 24×7 availability is more critical than almost any other industry.
Selecting an ERP Solution: A Guide
Although a fair amount of information is available on the Internet about the actual software packages themselves, there is little advice on how to develop a good, simple strategy to evaluate and choose the right ERP package for your company. This article is intended to provide some of that much-needed guidance.