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The SaaS Trap

Adoption of the software-as-a-service (SaaS) sales model is accelerating at a phenomenal rate in the region, changing the way vendors do business and the way organisations use software. SaaS has been one of the IT industry’s hottest buzzwords over the past couple of years, and for many good reasons. The ease of use, rapid deployment, limited upfront investment in capital and staffing, plus a reduction in software management responsibility all make SaaS a desirable alternative to on-site solutions.

No Hardware: Making the Case for a Hosted Call Center

When selecting a call center technology, many factors must be considered. The underlying strength of the technology is crucial. But the most important element is to select a solution that is in tune with the focus of the business: both short-term and long-term goals must be taken into consideration.

The Sales Benchmarking Primer

Right now and for the foreseeable future, corporations are and will continue to be deeply concerned about the overall economy and their profits. Throw on top of that possible changes to corporate tax liability and the picture gets murkier. With this uncertain environment, business leaders require greater accountability and transparency of their marketing and sales teams.

QuickBooks Options: Tracking Income and Expenses Effectively

It doesn’t have to be difficult to implement software to keep track of your income and expenses. With so many QuickBooks options, creating a system to keep your finances organized is made simple.

Online Collaboration and Training for Financial Services

Web conferencing tools have become a strategic asset for financial services firms in capital markets and banking—whether their goals are to improve customer service through high-touch yet low-cost exchanges, reduce operational expenses, or improve compliance and security. The following examples illustrate how online collaboration and eLearning solutions from Adobe are enabling institutions to compete successfully in the highly commoditized and regulated financial services market.

The Siren Song of Open Source CMS: Should You Listen?

Over the past 25 years, open source software has evolved from the fringes of high tech society into the mainstream. The “siren song” of open source is a powerful one, promising to eliminate software licensing costs and give entrée to a passionate, global development community. But should enterprise IT organizations heed it? Or, as in Greek mythology, do those who are tempted by the siren song of open source suffer tragic consequences?

QuickBooks Review: Is It Right for Your Business?

You’ve heard a lot of hype about the benefits (or shortcomings) of QuickBooks software, but how do you know if the accounting solution is right for you? Check out the QuickBooks review, below, to help determine if QuickBooks accounting is a good fit for your business.

The Sitecore Solution for Web Content Management

In today’s global economy, companies exploit the Web as a medium for building business relationships. They expect to manage their Web-based content in a cost-effective manner. By adopting a Web content management (WCM) application, a firm transforms key aspects of its core operations by enabling its line-of-business staff to maintain Web-based content on their own, without ongoing support from an IT group.

The Top Ten Strategies for Managers of Mobile Workers: Surviving and Thriving in the Emerging Mobile Workforce

By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Fortunately, there are many strategies to help managers adapt to developing their mobile teams. And while it requires some tactical changes, management of remote employees can be very rewarding. Download, The Top 10 Strategies for Managers of Mobile Workers, to learn how your organization can embrace this trend.

Online Collaboration for Healthcare

In their efforts to improve patient care, reduce costs, and support compliance, many healthcare organizations and hospitals are turning to web conferencing and eLearning solutions. The following examples illustrate how online collaboration and eLearning solutions from Adobe enable healthcare organizations to maximize limited staffing resources, revamp training initiatives, reduce costs, support compliance, and elevate the level of patient care in delivering vital healthcare services.