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TechExcel ServiceSuite – Apply the ITIL Framework with Confidence

Businesses increasingly view information technology as a strategic investment – an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.

Managing the Multi-Company Corporation

This white paper reviews the issues and the solutions for the multi-organizational enterprise to manage both its sales and financial components, including requirements for addressing differing currencies, taxation rules and local and consolidated reporting.

Ten Warning Signs That Your ERP System Is Killing Your Business

Today’s manufacturing enterprise is challenged by rising material costs, increasing competition, and ever-changing customer requirements. If a manufacturer’s Enterprise Resource Planning (ERP) solution is not up to par, these companies are faced with dizzying levels of complexity, duplication of effort, and in the worse cases, poor quality and customer service. This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems.

Maximizing Performance and Profitability in Billable Services Organizations

This NetSuite White Paper explores the business processes underpinning companies that derive their revenue from the provision of services – whether they are standalone service-providing businesses or parts of a larger organization. Key business processes discussed include accelerating sales, tracking projects, improving lead-to-cash and managing professional services accounting.

How to Run a More Profitable MPS Business

One of the great drivers in terms of the value proposition for selling a Managed Print Services solution to your current customers is to promise to lower their total cost or printing.

The Benefits of Computer-Based Audio Conferencing

Audio is undergoing a noteworthy transition, thanks to two significant factors: VoIP (Voice over Internet Protocol) and the use of Web conferencing as a business tool. This new white paper takes an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing.

The Best-of-Class Financial Systems Strategy: An Alternative to ERP Platforms

This white paper features insight from the UNIT4 group (which includes the CODA Financials software suite) about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution.

The Business Benefits of Software-as-a-Service: Making the Most of the On-Demand Advantage

Software-as-a-Service (SaaS) is a growing phenomenon in worldwide business today. From the original ideas of outsourcing the data center and having third parties manage the software (the ASP movement of the turn of the century) to true SaaS today, the tsunami of outsourced IT and new methods of accessing business software solutions has created a multi-billion dollar market.

The Dirty Little Secrets of the Warehouse Management System Industry

Secrets. They’re everywhere, even where you’d least expect to find them. The warehouse management system (WMS) industry is no exception. As you evaluate systems to manage your distribution operations, you’ll want to know everything you can to make the search process better. It’s not a small project to evaluate, select and implement a WMS. These endeavors take diligence, time and a thorough understanding of your business goals to achieve operational excellence and competitive advantage over the long term. Learning how to critically compare WMS vendors and their various offerings will put you ahead of the game.

The Employee Point of View: The Economic Downturn

As the current economic downturn worsens, employers are scrambling to trim discretionary spending and, increasingly, to reduce payroll. Enter web conferencing software, one of the solutions that organizations can implement to dramatically reduce company costs.