Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.
Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model necessarily has a cost crossover point and if so, when?
Discover how Global Shop Solutions enabled Calnetix to improve their business and enhance their growth.
Track-It! is IT help desk software that provides users with help desk automation tools and knowledge base management. The platform is equipped with a keyword searchable known issue repository, efficiency tracking tools and allows users to leave IT team feedback for technician work reviews and resource justification and management purposes.
As you take advantage of all that a new ERP solution can provide, companies can now also take advantage of all that the cloud can provide. Massive money and time savings, increased flexibility, increased security, and worldwide access are just a few reasons why cloud ERP solutions are sharply on the rise.
ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.
Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.
As the economy continues to swoon, and companies look for less expensive ways to bring together groups from all over the world, web conferencing solutions have become more and more popular. There are a number of web conferencing solutions on the market, all with different feature sets and improved technologies. While the features and capabilities needed from web conferencing software depend on the purpose of the presentations, there are several features that no web conference/webinar software should be without.
With an economy that is troubled and travel expenses ever increasing, webinars have found increased favor as a method for all sorts of worldwide collaboration.
FootPrints Service Core is IT service and asset management software that enables users to configure end-to-end business services and integrates with other systems such as BMC Client Management, Active Directory and SQL Database. The platform is designed to automate service delivery and routine tasks, works to improve employee satisfaction and IT team reputation, and requires little-to-no technical skills.