Wireless Warehouse In A Box, Warehouse Management System is your complete supply chain solution, integrating your ERP, LTL and EDI systems, RF and Barcode hardware and all warehouse automation equipment. Our WMS supplies a powerful, scalable and flexible real-time warehouse management system to ensure successful productivity.
Implementing knowledge management in the contact center can have a profound effect on the quality and efficiency of your service operations. Customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency.
When we first set out to research the state of the customer service market in 2012, we made sure to build a survey we could repeat each year to track changes in the evolving topics of customer service.
CONTACTfile CRM is customer relationship management software that keeps details and organizes all contacts. The platform allows users to keep details for any number of people living or working at the same address, and find them using quick and easy search functions.
Customers demand an omni-channel customer service experience. They are no longer willing to settle for just one single channel. A service experience spanning phone, email, chat, Web, mobile, social media, in-store kiosks, IVR, SMS or in-store visits has become the expected norm.
Improve your customer service experience with these unique capabilities
Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent’s job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.
The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers’ insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.
Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.
Offering customers a good web self service experience is critical to any organization’s customer service strategy. KANA Express Web Experience allows customers to easily resolve their own queries whether they are shopping, looking for information or seeking assistance.