The Cloud Contact Center Company
Learn more about how inContact can help you increase profitability.
Browse Business Software Categories
C
Five Ways to Transform & Improve Your Call Center Culture
Five Ways to Transform & Improve Your Call Center Culture: Presented by Brandon Russell, Director of Operations, CLEARLINK.
What Is Contact Management Software?
Contact management software enables more efficient and effective management of vital contact-related information. With a contact management software package, companies can better organize, access, and share data about customers, prospects, and their histories across all departments and functions.
What Is CRM?
Customer Relationship Management (CRM) solutions are used by large enterprises as well as small and mid-sized businesses to manage customer relationships. CRM systems allow companies to enhance productivity, reduce costs, increase revenues, and improve customer acquisition, service, satisfaction, and retention. CRM systems come in two primary options: hosted and on-premise.
What Is CRM 2.0?
More and more industry leaders are talking about CRM 2.0. But what it is exactly and what it means to today’s businesses remains unclear. Read on to learn more about this emerging and important customer strategy.
What Is Enterprise CRM?
Enterprise CRM systems are for larger organizations. As such, customer-facing processes are much more complex and multi-faceted. This article explores the ways in which enterprise CRM tools differ in terms of features and audience.
Citrix GoToWebinar
GoToWebinar is web conferencing software designed to increase an organization’s market reach by facilitating communication with prospects, employees, partners and customers. The platform enables users to create custom email invitations, confirmations and reminders, is equipped with an automated email template library and allows users to include company branding ideas such as logos and custom images within all webinar materials.
GoToWebinar Testimonial and Recommendations
Make communication easier and more efficient.
Acumatica ERP Software – Access from Anywhere
See an example of using web-based ERP software to access complex financial data from any browser.