February 29th, 2012 | | Comments Off on On-Demand ERP in the Enterprise: A Practical CIO Guide to Implementation
This paper, based on the experience and best practice established by early adopters, sets out a framework for deciding on and implementing on-demand ERP within enterprises of 250 employees or more, or in divisions within a larger enterprise. The paper will examine key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.
February 29th, 2012 | | Comments Off on The Executive Guide to Contract and Chargeback Management: How Pharmaceutical Manufacturers Smartly Automate to Strengthen Profitability
Small and mid-sized pharmaceutical manufacturers are struggling to manage large group purchase organization (GPO) contracts, process heavy volumes of chargeback submissions and ensure pricing policies are fully compliant with regulatory requirements.
February 29th, 2012 | | Comments Off on Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
This whitepaper presents the results of the TCO analysis for twelve (12) contact center configurations. Total cost of ownership is a valuable way to compare contact center acquisition/deployment alternatives. However, it should be viewed as one element in a comprehensive decision process.
February 29th, 2012 | | Comments Off on The Hidden Dangers of an RFP
The investment of money, time and change in processes that come with a software implementation has a profound impact on any company, making it imperative that the right product and service provider are identified during the selection process.
February 29th, 2012 | | Comments Off on The High Cost of Change for ERP
Businesses of all sizes and in all industries are finding it difficult and costly to continue to update and modify enterprise resource planning (ERP) systems after they have been installed. The initial investment to acquire and implement an ERP system is substantial. But even after the system is up and running, the costs continue to mount as the business evolves, requiring the ERP system to evolve as well to keep pace.
February 28th, 2012 | | Comments Off on The Power of Virtual Collaboration in Project Management
This eBook will show you how to implement virtual collaboration tools throughout the life cycle of a project to leverage the benefits of collaboration and partnership.
February 28th, 2012 | | Comments Off on Nine Telltale Signs You Should Replace Your Current WMS
While definitions of a WMS run the gamut from Microsoft® Excel® spreadsheets to well-known best-of-breed applications, an inflexible or legacy WMS may be dragging down your productivity and putting your business at risk.
February 28th, 2012 | | Comments Off on The Rise of Web Commuting
“The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing time wasted traveling to and from meetings. To understand more about this growing trend, download research brief, The Rise of Web Commuting.”
February 28th, 2012 | | Comments Off on No Hardware: Making the Case for a Hosted Call Center
When selecting a call center technology, many factors must be considered. The underlying strength of the technology is crucial. But the most important element is to select a solution that is in tune with the focus of the business: both short-term and long-term goals must be taken into consideration.
February 28th, 2012 | | Comments Off on The Sales Benchmarking Primer
Right now and for the foreseeable future, corporations are and will continue to be deeply concerned about the overall economy and their profits. Throw on top of that possible changes to corporate tax liability and the picture gets murkier. With this uncertain environment, business leaders require greater accountability and transparency of their marketing and sales teams.
