Supporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
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How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Sales benchmarking represents a source of sustained competitive advantage for corporations today. The second largest cost item on a company’s financial statement is SG&A expense which typically represents 30%-40% of revenue.
Managing the Business in Tougher Times
With an economic downturn still being touted just about everywhere, it’s an ideal time to recap on “getting back to the basics” of good business management practice. Cuts in discretionary spending are not the only measure to keep your business running strong.
TCO of On-Demand Applications Is Significantly Better for SMBs and Mid-Market Enterprises
See why the Yankee Group says that the TCO for on-demand solutions is much better than that of traditional on-premises solutions – even when evaluated over a 3 to 5 year period. On-premises solutions require significant investments in IT infrastructure and application deployment, support and update resources.
TechExcel – Demo
New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for self-service makes the latest version of TechExcel HelpDesk a viable solution for any size business. TechExcel HelpDesk provides the flexibility and process control to help meet your help desk, IT service, and change management needs. This demo shows some of the most important features of TechExcel HelpDesk.
TechExcel DevTrack – It’s the Right Time to Switch to DevTrack!
With budget cut, resources maxed out, and deadlines quickly approaching, isn’t it time to get more value from your issue tracking software? TechExcel DevTrack has a proven track record of enabling teams to do more with less!
TechExcel ServiceSuite – Apply the ITIL Framework with Confidence
Businesses increasingly view information technology as a strategic investment – an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.
Managing the Multi-Company Corporation
This white paper reviews the issues and the solutions for the multi-organizational enterprise to manage both its sales and financial components, including requirements for addressing differing currencies, taxation rules and local and consolidated reporting.
Ten Warning Signs That Your ERP System Is Killing Your Business
Today’s manufacturing enterprise is challenged by rising material costs, increasing competition, and ever-changing customer requirements. If a manufacturer’s Enterprise Resource Planning (ERP) solution is not up to par, these companies are faced with dizzying levels of complexity, duplication of effort, and in the worse cases, poor quality and customer service. This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems.
Maximizing Performance and Profitability in Billable Services Organizations
This NetSuite White Paper explores the business processes underpinning companies that derive their revenue from the provision of services – whether they are standalone service-providing businesses or parts of a larger organization. Key business processes discussed include accelerating sales, tracking projects, improving lead-to-cash and managing professional services accounting.