GoToAssist White Paper: ASP – The Great Customer Experience
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful.
Browse Business Software Categories
C
GoToAssist White Paper: Driving IT Help Desk Efficiency with Customer Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
Customer Intimacy with Assisted Support
Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service?
Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured – despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.
Delivering Improved Service More Efficiently
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today’s economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
Professional Services Automation Drives Profit
Professional services automation (PSA) is changing the way professional advisory firms run their business. For consulting agencies working in competitive markets, it can’t come soon enough.
How 3 Contact Centers Were Empowered to Succeed
For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.
How Successful ERP Selections Are Made
When comparing ERP systems, functionality should be considered against the backdrop of the entire package – its technology and its vendor. Only by doing so can manufacturers ensure they make a right and lasting choice.
How to Assure ERP Success: Taking Ownership Delivers Results for Carsound
More often than not, companies that implement an ERP system and have trouble achieving rapid return on investment (ROI) may labor under this misconception, or at the very least may underestimate their own role in successful implementation and operation of their new enterprise software environment.
How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.