Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.
As the economy continues to swoon, and companies look for less expensive ways to bring together groups from all over the world, web conferencing solutions have become more and more popular. There are a number of web conferencing solutions on the market, all with different feature sets and improved technologies. While the features and capabilities needed from web conferencing software depend on the purpose of the presentations, there are several features that no web conference/webinar software should be without.
With an economy that is troubled and travel expenses ever increasing, webinars have found increased favor as a method for all sorts of worldwide collaboration.
FootPrints Service Core is IT service and asset management software that enables users to configure end-to-end business services and integrates with other systems such as BMC Client Management, Active Directory and SQL Database. The platform is designed to automate service delivery and routine tasks, works to improve employee satisfaction and IT team reputation, and requires little-to-no technical skills.
Enterprise Resource Planning (ERP) software is one of the more important upgrades ever in business software. It allowed companies to put their entire company under one umbrella, with one program that gave visibility to the entire organization.
Application lifecycle management software offers all the features and functionality needed to facilitate the successful planning, execution, and tracking of all activities throughout the entire technology development lifecycle. Read on to learn more about the powerful capabilities of application lifecycle management software.
The virtual contact center model is becoming increasingly popular among businesses of all types. But, in order to ensure successful operations, companies need to implement a variety of call center software technologies to ensure the highest quality service across the entire network of agents.
On-demand or on-premise? This is a tough choice that every company must face when evaluating CRM tools. While many industry experts claim that on-site solutions are more flexible and cost-effective, there is also plenty of research that shows that hosted CRM tools can deliver greater benefits.
Call center CRM software offers a broad range of features and functionality designed to empower agents to better respond to customer needs and requests. With call center CRM software, businesses can improve productivity, reduce service delivery costs, boost revenues, and improve customer satisfaction.
No talent management strategy would be complete without performance metrics, which provide insight into the success – or lack of – of the initiative. Read on to learn what should be monitored and measured, and how a talent management system can help.