FinancialForce.com is a major player in the world of cloud accounting solutions, and their services have a proven track record of increasing a company’s profitability. FinancialForce accounting can support small businesses to global enterprises. It is designed to be easy to learn, use, and maintain, yet provides customizing tools so that every business can maximize the software’s functionality.
Your agents are at the heart of your call center operations, driving customer interactions that can lead to increased retention and revenue. Without a clear strategy to support and train the agent base, your call center risks high agent attrition rates, leading to higher costs, lower performance, and poor customer service.
The contact center serves as the primary interaction point between you and your customers. To drive success, you must be able to deliver the optimal customer experience. Learn what steps to take to build an effective contact center that will enable you to consistently deliver excellent customer service.
With current advances in technology impacting the way people connect with one another, web conferencing software has become a tool that can deliver much more for your company than its name implies. Whether you need to meet remotely with colleagues and clients or not, your company can most likely benefit from using web conferencing software in order to drive your business.
The last thing any business wants is customers calling back repeatedly, growing more frustrated each time, just to get a seemingly simple issue resolved. Improving first call resolution is one of the most important aspects of call center operations, and it’s definitely something that all your agents need to be trained in to ensure consistent results.
Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.
Firms almost always consider software-as-a-service (SaaS) as a cost-advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model necessarily has a cost crossover point and if so, when?
Discover how Global Shop Solutions enabled Calnetix to improve their business and enhance their growth.
As you take advantage of all that a new ERP solution can provide, companies can now also take advantage of all that the cloud can provide. Massive money and time savings, increased flexibility, increased security, and worldwide access are just a few reasons why cloud ERP solutions are sharply on the rise.
ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.