Sentiment is social intelligence and social monitoring software that enables users to schedule and publish content, such as images and videos, via social media channels, facilitates customer service and engagement operations, and analyze customer interactions and team performance. The platform is designed to scale as needed in real-time, provides users with key CRM tools, and allows users to automate tedious ore repetitive tasks.
PROCAS’s Timesheet and Expense Report solutions are intuitive, comply with government requirements for auditing, and collect data that can be exported to a number of payroll processors. The expense report software streamlines the difficult task of recording employee expenses by daily updating per diem rates set by the government, categorizing expenses, and updating managers with up-to-date e-mails about expense reports. The timesheet software offers users a fast, easy way to record their hours.
SAS Supply & Demand Planning is a business intelligence software solution designed to improve supply and demand planning processes and improve efficiency within the business. The platform enables users to utilize data-driven forecasts, balance inventory with demand in near-real time and derive analytical insights from early demand signals.
SAS Financial Management doubles as accounting and financial planning software. The suite provides activity-based management, financial reporting and planning, profitability management, and strategy management. Though financial analysis can be excessively complicated, especially for large organizations, SAS Financial Management promises actionable analysis that non-finance experts can understand.
As with most software that promises to analyze data derived from social media, Social Media Analytics can mine conversations on popular social networking sites such as Facebook and Twitter. Though SAS doesn’t just provide automated sentiment analysis based on keyword frequency–the importance of posts is measured by the influence of the poster and her overall sentiment (the software can track influential posters using “hubs”).
Envision Call & Screen Recording is call center and CRM software that records all calls and agent screens, as well as stores all call and screen records within the system for as long as the user requires. The platform is designed to enable users to locate recorded calls and interactions for future use or reference, can be set up for 100% call recording, quality control selective call recording, or on-demand call recording, and can be implemented at a single site, multiple geographically distributed sites or in agents work-from-home sites.
Envision eLearning is a learning management system designed for use by call centers. It allows supervisors to easily create and deliver personalized training videos directly to agents’ workstations, reducing the costs associated with training and improving operational efficiency.
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
Envision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center, and enterprise levels.
To determine which type of sales rep is mostly likely to succeed in the current economy, Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports (two core performers and one high performer) across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge.