Synthesio Connect is social intelligence software that processes data specifically to integrate social data with existing social media tools. The platform is equipped with an API that connects collected social data to CRM, social publishing, customer care, marketing and business intelligence software systems in order to provide insight and visibility into the full user experience.
Synthesio Social Listening is social intelligence and social channel monitoring software that offers custom sourcing operations designed to ensure that system monitors the most relevant websites pertaining to the user’s target audiences. The platform is equipped to monitor 100,000 sites across 197 countries, 80+ languages and 22 ASA languages, and delivers high quality content, behavior and user preference data.
Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control.
TouchStar CallGenX is a predictive dialer tool designed for industries that need to make the most out of outbound calls. The product easily improves contact rates by 200% to 400% compared to manual dialing. The solution also offers features designed to aid large phone campaigns, such as campaign management, simple scripting, call monitoring and recording, and automated voice messaging.
TouchStar Call Center is comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents’ performance, and more.
Coginov Semantic API is a semantic analysis technology that can be integrated into any solution to facilitate implementation and on-going document processing and information streams. The use of a Natural Language Processing (NLP) or semantic analysis engine makes it possible to automatically understand content, structure knowledge and outline data. Confidentiality of information is preserved as the Semantic API is stateless and thus does not retain any reminiscence of documents or information streams.
Pega CRM provides users with recommendations for ideal actions in every step of the sales and service process. As a result, users can maximize the amount of revenue per interaction and drive customer satisfaction.
Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Pega BPM uses business rules and analytics to generate business solutions and to drive the user’s company’s efficiency in end-to-end processes. The software automates complex work processes, adapts to customer and market trends and changes in real-time, and provides real-time progress and alerts for company initiatives.