– Amdocs Proactive Insight
Amdocs Proactive Insight takes data from your business intelligence tools and converts it into understandable information that your service agents can use when interacting with customers.
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– Amdocs Customer Interaction Manager
Amdocs Customer Interaction Manager When it comes to handling a large amount of customer data, the Amdocs Customer Interaction Manager […]
– Amdocs E-Billing
Amdocs E-Billing is an online billing portal where customers can pay, view, and dispute their bills. By letting customers handle their financial matters themselves, this product reduces the burden on call center agents.
– Amdocs Marketing Connector
Amdocs Marketing Connector helps your service agents maximize each customer interaction by providing them with service recommendations tailored for that customer. This product uses customer data to create customer-specific promotions, and it displays how likely the customer will accept the offer.
– Amdocs Smart Agent Desktop
Amdocs Smart Agent Desktop is customer management and call center software that provides agents with smart guidance tools that deliver context-sensitive advice during customer assistance calls. The platform is designed with a process-driven user interface to assist agents in navigating the system and provides a unified desktop portal for access to multiple, disparate applications necessary to company workflows.
– Amdocs Spares Inventory Manager
Amdocs Spares Inventory Manager helps you optimize your inventory by keeping your excess low and making your purchasing decisions smarter. This product analyzes inventory trends, such as part usage and demand, to show which parts you should have in-stock and just how many you need.
– Amdocs Support
Amdocs Support is a case management solution that improves customer service, increases revenue, and optimizes workflows. To handle customer cases, this product uses a ticketing system that speeds up response times and guarantees that no inquiry falls through the cracks.
Salesboom Cloud CRM
Salesboom Cloud CRM is cloud-based CRM software that offers an array of CRM functionalities including marketing automation, sales force automation, customer service and support, email integration, social CRM, and business intelligence and analytics functionalities. The platform is fully customizable to match user- or organization-specific requirements and workflows, including customizable fields, objects, views, reports, searches, workflow rules, color coding, page layouts, and user roles and profiles.
Made4Net SCExpert Suite
The SCExpert Suite is a group of products that can be combined or deployed separately to meet any of the user’s ERP needs. The suite’s eight programs are divided into WMS, TMS, and accounting functions.
Efficy CRM
Efficy CRM is CRM software that facilitates smart collaboration through document creation and sharing, synchronizes the system across multiple devices, and generates real-time data analysis and results overviews. The platform offers a gamified app designed to boost sales and supports salesforce motivation, is equipped with an email tool designed to support campaign launch and social media monitoring processes, and automates processes in order to trigger sales opportunities and notifications.