OptifiNow Content Management is enterprise content management software designed to centrally manage and deploy the most current content, manages multiple file types including Office documents, PDFs, art files, video and audio files, and insures compliance and brand standards. The platform creates an organized and searchable content database, ensures that only the most current collateral, branding and promotions are in use, and is equipped with enhanced security measures including user access controls and automatic audit trails.
OptifiNow Social Collaboration is collaboration software creates a private corporate social network designed to enable employees to collaborate across geographies, content and business applications. The platform enables users to identify and locate the employees, content and skill sets best suited to any business project, capture, centralize and share corporate knowledge, and engages all employees through a single, centralized network.
Odaseva Salesforce Backup & Restore is enterprise backup software that backs up metadata, data and files in the even that the the user needs to restore deleted, lost or modified data. The platform complies with industry regulations and internal IT security policies, enables users to implement a disaster recovery plan in cloud, and automates backup and recovery processes while focusing on security, performance and completeness.
Nuiku is a mobile app designed to act as a virtual assistant to sales reps. After the app is installed on a mobile device, the program integrates with Salesforce so that the rep can pull up CRM information easily. During customer visits, reps can take down written or verbal notes and update data objects in Salesforce.
Nexgate SocialDiscover works across leading social networks to identify all social media accounts that are affiliated with a company’s brand. The program updates each day so that an accurate account inventory is always available.
Nexgate SocialPatrol works across major social media channels to provide advanced protection for company accounts. The program monitors all accounts in real-time and notifies users of tampering, hack attempts and abuse. In the event that an unauthorized action happens, the system can lock the account down and immediately delete the suspect content.
MoNimbus Studio for Salesforce Sales Cloud is application development software that enables users to create and configure customized mobile apps quickly and without requiring coding. The platform can integrate with other apps such as social networks and collaboration tools in order to generate leads and to enrich data, configures other apps into the user’s mobile sales experience, and enables users to extend and enhance Salesforce sales experiences.
mCRM is mobile CRM software that enables sales teams to focus on key sales business operations such as prospecting, proposing and closing deals. The platform provides users with full sales cycle tools including deal management, pipeline management and lead management tools, enables sales agents to access the system from mobile devices.
MindTouch is customer service software that provides users with customer self-service functionalities, intelligent ticket deflection tools, and supports agent productivity. The platform captures knowledge during instances of support interactions in order to improve the system’s self-service engine, is designed to be a flexible, configurable system in order to best support user- or organization-specific workflows and processes, and enables users to design and implement out-of-the-box reports.
January 8th, 2014 | | Comments Off on The Power of Customer Service Knowledge Management (CSKM)
Organizations around the world face market pressures that make providing excellent customer service a necessity. The ability to quickly and accurately address customer issues is a prerequisite for ensuring customer satisfaction and retention.
