Dimension Data Cloud is hybrid cloud software that supports every kind of cloud environment and is designed to facilitate data centers, networking and collaboration. The platform is equipped with security measures, consulting and professional services, and support and managed services.
Genesys Customer Experience Platform is customer service software that works to increase profits, revenue and market share through enhanced customer journeys, growth and positive customer relationships. The platform allows users to orchestrate ideal customer journeys utilizing business rules and full context, and is designed to provide full visibility from the beginning of the customer journey all the way through to the end.
LiveOps Social is a social support software solution that allows service agents to handle customer cases across social media and mobile channels. Each time a customer issues a complaint on a company’s social media page, the program notifies the company’s customer service team.
LiveOps Email is a customer service software solution that works across email to help service agents resolve customer cases. Each time a customer sends a message for help, the program routes the message to the agent with the best-suited skill set and pulls up the customer’s complete history of interactions with a company. This history encompasses activities across all online channels.
Oracle RightNow Contact Center Experience is a CRM software solution that provides agents with comprehensive, consistent information on all contacts. The program automatically processes all contact interactions from a variety of online channels and logs them down inside a database.
Oracle RightNow Web Experience is a CRM and customer service software solution that helps users solve client issues and identify sales opportunities, all through online chat windows. Each time a customer interacts with a company or makes a purchase, the program notes this action down in a database.
Avalara Sales Tax Suite is tax automation software equipped with sales tax calculators, document management tools and fully-managed return filing. The suite ensures users stay tax compliant and provides users with automated certificate validation, storage and management tools that work to facilitate tax-exempt sales.
SalesOutlook is CRM software designed to support email marketing campaigns through Constant Contact, financial integration with QuickBooks and works fully embedded within MS Outlook and Exchange Server folder structures. The platform supports HTML or RTF email campaign formats, provides contact and lead categorization tools and is equipped with a library with 300 customizable email templates.
Oracle Business Process Management Suite is a set of BPM software solutions that handles all processes throughout their lifecycles at an enterprise level. The program can integrate with virtually any type of existing process and has tools to assist with process modeling.
SAP Business Suite is a set of BPM software solutions that runs and transforms core business processes. As users interact with processes, the program uses industry best practices to adjust the processes and hone them to meet users’ individual needs. These processes are also designed to help users work from any networked location.