Serena Issue and Defect Management is a defect tracking software solution that works from capture to resolution. After users submit bug reports, the program can route the reports automatically to working developers. Users can then track the statuses of their cases and see all developer actions in full audit trails.
DevTrack is defect tracking software that tracks projects that include multiple people, projects, clients and teams. The platform facilitates team and stakeholder communication and collaboration activities, manages, prioritizes and follows tasks and bugs through the development lifecycle, and assists users with creating projects, sprints and user stories designed to drive development.
Anboto Virtual Assistant customer service software designed to understand customer requests in open dialogue and provide proactive suggestions and solutions relevant to available products and offers. The platform is equipped with natural language understanding and automatic language detection technology, and is able to understand multiple questions within a single sentence.
inContact Multi-Channel ACD is a help desk software solution that works across telephone, email, chat and social media channels. As customers initiate contact with service agents, the program can queue cases during busy hours, route cases to agents based on agents’ skills and initiate automatic callbacks for customers who do not want to wait in line.
Infor SCM is a supply chain management software suite that focuses on supply chain planning and execution. The program uses analytics to gauge all demand, supply and finances and builds a strategy accordingly. Meanwhile, supply chain workers can communicate with each other, weigh in on plans and keep up-to-date with any recent developments.
SAP CRM for Service is a CRM software solution designed for contact centers and service agents. At the start, the program can take existing marketing materials and run targeted campaigns towards specific contact segments. As contacts start to inquire about products and services, users can send out price quotations and create service contracts.
Limelight Orchestrate for Web Delivery is a cloud hosting software solution that works with complex websites and reduces the bandwidth required for them to load. The program takes all hosted digital assets on a website and copies them across cloud silos from across the globe.
Infor Public Sector CDR is an ERP software solution designed for public sector and government groups. The program provides users with full visibility over all active services and processes within a communal zone. For instance, users can send out orders for land management, issue licenses and permits, enforce compliance with federal regulations and communicate with different government departments.
WorkForce Analytics is workforce management software that provides companies with a complete view of all workforce analytics, labor data and workforce management activities. The platform provides HR management teams with employee day-to-day labor activity snapshots, identifies any cost-saving measures and their impact on the workforce, and enables users to build custom, intuitive reports through drag-and-drop functionality.
MaintiMizer Web Edition is CMMS and EAM software that provides with modules that focus on core maintenance management functions including work orders, preventative maintenance, equipment and inventory management, vendor and purchase order management, timecard records. The platform modules are consistent in design in order to facilitate quick adoption and implementation, and are equipped with drop-down menus, look-up fields and calendaring tools.