Best Practices
You want to be sure you are managing your customers properly, but great results don’t automatically happen just because you implement a quality customer relationship management solution. In fact, you ...
Common Features of Customer Service Software
A customer service software solution can provide a company with dramatic benefits. Increased agent productivity, more efficient service delivery, and reduced operating expenses all translate ...
The customer is never wrong – and some customers take this to heart. What can you do when faced with a difficult customer? Before simply refusing their business, you should ...
Companies go to great lengths to offer their customers an individualized experience; to make shopping easy for the buyer and hope he leaves in a good mood and feeling important. ...
The Illusive Goal of Perfect Software
The business of creating and selling software is like any other business. The goal is to create and sell a product that is as free ...
Pros and Cons of Building or Buying Your Defect Tracking System
There are numerous defect tracking tools available on the open market. Among them, there are several commercially available products offered ...
Discover the Added Benefits of Defect Tracking
In asking the question, what does defect tracking software accomplish, the answer may not be as obvious as it seems. Of course, defect tracking ...
Types of Data Threats
Disaster can strike at any time - a virus that wipes out important client files, a flood or fire that damages your hardware beyond repair, a hacker ...
How to Avoid Threats to your ERP Data
Your enterprise resource planning (ERP) environment is critical to keeping your most important back-office operations, such as finance and accounting, human resources, and ...
Distribution Software: An ERP Asset
There are many, many distribution software packages on the market today – all delivering tremendous value to the companies who purchase and utilize them. No matter ...
