Best Practices
The ultimate profitability plan for any company is one that produces happy customers who continue to buy from the company again and again. Yes, new customers are nice, but they ...
Monsoon Commerce recently announced that it has acquired the order and customer management software company Stone Edge Technologies Inc. for an undisclosed amount.
Monsoon Commerce is a provider of eCommerce solutions ...
Web Conferencing Tips for the Virtual Classroom
There is little doubt that e-learning brings many advantages when compared to traditional methods, the greatest of which is saving time and money. Using ...
An ALM software solution is a powerful technology tool that helps companies dramatically improve all facets of software design, development, deployment and ongoing administration. Whether your company creates software for sale ...
Virtual call centers are the wave of the future, providing companies with greater continuity of service, while reducing real estate and overhead costs. There are a variety of call center ...
The benefits that can be achieved with a Customer Relationship Management (CRM) solution are clear – enhanced productivity, reduced costs, increased revenues, and improved customer acquisition, service, satisfaction, and retention. ...
Selecting a cloud CRM solution can be a challenging task. There are dozens of applications to evaluate and hundreds of third-party service providers to choose from. Here are five things ...
On demand or on premise? It's the question that many companies struggle with when choosing CRM tools. Of course, there are pros and cons to each approach; but over the ...
Sales force automation solutions help make sales processes more agile, more efficient, and more effective. With sales force automation, a company can enhance collaboration and information sharing and improve the ...
A New Look at the Call Center
The role of the call center is shifting, and call center CRM software is helping businesses ease the transition. In many companies today, call ...
