Best Practices
An important part of defect tracking is the bug report. Making a bug report is not as straightforward as it seems. To simply issue a report that says, "This feature ...
Recognizing the tremendous business opportunity in the mid-market CRM arena, Surado strategically positioned itself to capitalize on its expertise in building large, powerful and complex systems as well as out-of-the-box ...
Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into ...
A well-functioning IT infrastructure is essential for the quality and continuity of business processes within an organization. This places demands on the IT department to answer questions quickly, fix problems ...
Founded in 2000, Entellium's suite of CRM solutions are designed specifically for small and mid-size companies (fewer than 1,000 employees) and divisions of large enterprises who want a solution that ...
For finance departments today, a financial management software application is crucial to the effective management of operations on a global scale, as well as compliance with increasingly complex regulatory laws ...
Winner of the Users Choice gold, best in class award for multi-channel e-service. Gold Award winners stand alone atop a competitive field and SupportWizard (now upgraded to EnterpriseWizard) is the ...
TechExcel solutions improve collaboration, communication, and processes between teams improving efficiency, quality, accountability, and control to enable thousands of companies worldwide to meet their business needs.
Customer Service Benefits
In today's fast-paced, ...
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, ...
Manufacturers, vendors, distributors, and other active participants in the supply chain dedicate a significant amount of their technology budgets to the acquisition and administration of supply chain management software. In ...
