Best Practices
By: Lee B. Salz - President of Sales Dodo
So, the title pulled you in because you think that someone has found a new formula for water…that there are two words ...
By: Lee B. Salz - President of Sales Dodo
The competition has been fiercely pursuing this account, but you feel like you have the edge. All indications are that you are ...
CRM 2.0 is a relatively new idea, one that is being talked about frequently, but has yet to make its way into mainstream business environments. And, while companies are still ...
Consumers today are more educated than ever before and have less patience than ever before, and as a result, customer service practices have shifted from traditional channels to today's social ...
Rows upon rows of headset-wearing representatives chatting away with callers. Managers strolling from agent to agent, listening to bits and pieces of each call in progress. The sound of phones ...
Think a point-of-sale (POS) software system is something just for large retailers? Think again. Of course, a POS system is a must-have for larger shops today, but prices for such ...
Buyers are becoming more fickle and harder to reach, forcing marketing professionals to constantly seek more effective, yet affordable ways to reach members of their target audience.
Email marketing programs continue ...
Manufacturing firms of all types and sizes are relying on cutting-edge technology systems from Infor to streamline and automate their most important operations and related processes. In fact, Infor is ...
Nearly every development project incorporates the use of a defect tracking tool. Sometimes referred to as a "bug tracking" tool, defect tracking is really nothing more than a database with ...
SaaS Business Performance Management
Software-as-a-Service (SaaS) is gaining traction in the enterprise for two reasons. First, major vendors, including Microsoft and Google, are aggressively entering the SaaS market with new offerings. ...
