Best Practices
Purchasing customer relationship management (CRM) software can be complex and confusing; but with these seven tips, you can choose the right solution for your business and realize rapid return on ...
Over the past quarter century, world leader Microsoft has grown from small start-up to Fortune 500 success by creating innovative software, and working diligently to help customers realize their full ...
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a ...
Aspect Software, formed from the merger of Aspect Communications and Concerto Software in September 2005, focuses solely on the contact center industry. The company provides call center software and equipment ...
Five9 was founded by five technology visionaries who left a leading call center firm to create their own company in December 2001. These visionaries understood the untapped potential of voiceover ...
Now a wholly owned subsidiary of the French voice and data communications company, Alcatel-Lucent SA, Genesys Telecommunications Laboratories was founded in October 1990 to prove that companies could provide better ...
LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through a network of over 20,000 independent home agents, to hundreds of companies in both direct ...
Business performance management consists of a set of management and analytic processes, supported by technology, that enable businesses to define strategic goals and then measure and manage performance against those ...
When creating an online survey, how you create the questions themselves will have a big influence on the outcome and on the participation level. Keeping in mind that the survey ...
In 1999, Telax’s Hosted Call Center solution was developed by Mario Perez, and it delivers the most advanced and highly functional hosted call center solution out there, even more so ...
