Best Practices
An interactive voice response (IVR) system is a powerful technology tool that can give call centers the ability to automate any routine transaction. With interactive voice response, customers simply use the numbers ...
Business performance management (BPM) is more than just a piece of software; it represents a whole new approach to management. The business performance management system you implement will ultimately make ...
The growth of CRM across businesses of all sizes continues unabated, and accordingly the options of available CRM systems and products are also increasing. The choices can make selecting the ...
Self-service system capabilities that are integrated into customer interaction tools benefit a company’s CRM initiatives in many ways. A self-service system drives customer confidence in your business and if executed ...
Proactive customer care makes a huge difference in the customer’s perception of your business. Reactive customer care and problem-solving abilities are useful and have their place in the scheme of ...
The process of purchasing enterprise resource planning (ERP) software can be a complex one, particularly for companies who have never engaged in a project of this scale or scope before. ...
Virtual training, or live e-learning, provides a way to engage students and participants in a totally interactive, online learning experience. This experience involves lectures, discussions and teaching, and interactive tools. ...
The SageCRM.com cloud CRM leverages the power and convenience of the Web to provide your marketing, sales, and customer care teams the tools they need to market and sell more ...
CDC Software, is a leading provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability.
CDC Software’s product solution suite includes CDC ...
CRM for small businesses today is synonymous with web-based CRM. Web-based CRM has settled the affordability issue in favor of SMBs that can now consider deploying a CRM solution. SMBs ...
