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KACE IT Help Desk Solutions

KACE is the Enterprise IT Management Software division of ZOHO Corp. (formerly AdventNet, Inc.). Founded in 1996, ZOHO Corp. is headquartered in Pleasanton, CA with offices in North America, Europe and Asia. KACE is the leader in low-cost enterprise IT management software. The KACE suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. KACE products are easy to install, setup and use and offer extensive support, consultation, and training.

More than 40,000 organizations from different verticals, industries, and sizes use KACE to take care of their IT management needs cost effectively.

ServiceDesk Plus

ServiceDesk Plus is web-based helpdesk software that helps companies manage all communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

ServiceDesk Plus is offered in three different packages to suit the needs of its various customers.

ServiceDesk Plus offers you a Standard Edition with all the helpdesk features to manage your requests and incidents with features such as:

  • Help Desk
  • Self Service Portal
  • Knowledge Base
  • SLA Management
  • Help Desk Reports

 

The Professional Edition offers more advanced features along with the help desk functions(Standard Edition Features). ServiceDesk Plus’ Professional Edition is best suited for your IT Help Desk requirements. It includes:

  • Asset Management
  • Software License Management
  • Purchase Management
  • Contracts Management
  • Product Catalog
  • NMS Integration
  • Out of the box or Custom Asset Reports.

 

The Asset management includes Automatic Asset Scanning & Discovery, Asset Relationship & Grouping, Software Compliance & License tracking, Software Usage Tracking, etc.

The Enterprise Edition is a completely ITIL ready Helpdesk and it also includes both the Professional Edition and the Standard Edition features. This includes:

  • Incident management
  • Problem management
  • Change management
  • Configuration management database (CMDB)