About Siebel CRM

Siebel CRM, now part of Oracle’s suite of customer relationship management solutions, is a powerful application designed to address the needs of companies of all sizes.

Siebel CRM makes robust capabilities readily accessible to everyone involved in the customer value chain – from sales and marketing teams to service and support staff, and third-party partners. More than 4,000 companies around the globe rely on Siebel CRM to improve their most critical customer-facing operations.

Siebel CRM is built on a powerful platform that offers simple, rapid installation and low total cost of ownership. Businesses can choose from a broad portfolio of components, to enhance the customer experience at every touch-point:

• Siebel CRM Sales provides cutting edge features for opportunity management, collaboration, forecasting, and mobile access, to help boost win rates and increase customer value.
• Siebel CRM Enterprise Marketing is a closed-loop solution that allows for continuous testing, measurement, and feedback. So, marketing staff can leverage a new understanding of customer needs and preferences to launch more successful events, email campaigns, and other programs.
• Siebel CRM Call Center and Service coordinates activities and optimizes resource utilization across various customer support channels, including call centers, field service teams, and help desks.
• Siebel CRM Self-Service and eBilling provides customers with increased convenience by giving them direct access to a wide range of services any time, anywhere.
• Siebel CRM Customer Order Management provides the intelligence needed to enhance up-sell and cross-sell initiatives, and improve bundling and pricing across the entire product catalog.
• Siebel CRM Partner Relationship Management enables businesses to more effectively manage their alliance networks and improve collaboration and information sharing with key partners.

Companies can also leverage Siebel CRM’s comprehensive data integration framework, to seamlessly link and share real-time data across all systems that contain customer information. Siebel CRM also offers in-depth business analytics, and can be deployed on-premise or as a Web-based, on-demand solution.