About Aspect Software

Aspect Software, formed from the merger of Aspect Communications and Concerto Software in September 2005, focuses solely on the contact center industry. The company provides call center software and equipment for customer service, collections, and sales and telemarketing for in-house and outsourced contact centers.

The company’s leadership gives it unparalleled industry insight – and Aspect builds this insight into all of its contact center offerings. Aspect’s unified architecture radically reduces complexity and paves the way for unified communications in the contact center, which customers, in turn, can extend throughout the enterprise. This approach can transform customer-company interactions by streamlining and enhancing customer-facing business processes.

Aspect Software provides internet protocol (IP) and traditional voice based products and services for customer service, collections, and sales and telemarketing business processes. The company’s unified contact center solution helps your business improve productivity, create opportunities for value-added customer experiences and decrease the time to bring new capabilities to market for a clear-cut competitive advantage.

Aspect Unified IP is an all-in one, IT-ready unified contact center solution that delivers the high reliability, performance, flexibility, and scalability that today’s contact centers require.

Using Aspect Unified IP you can virtualize your contact center by quickly deploying agents at home, in branch or remote offices, and/or in a central location, based upon business need. The solutions allows you to offer customers their choice of communication methods – voice, email or chat.

As an industry leader, the company has also developed workforce management (WFM) solution and the industry’s first unified, multi-channel contact center solution.

Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. It is headquartered in Westford, Massachusetts and employs about 2,000 people.

Aspect Software Key Strengths

• Aspect Software delivers all-in-one, IT-ready solutions that reduce complexity, lower costs and increase business agility by consolidating all contact center functionality into standards-based software that is easy to deploy, manage and propagate throughout the enterprise – giving both business and IT optimal choice and control.
• The company’s leadership gives it unparalleled industry insight – and Aspect builds this insight into all its contact center offerings. Aspect’s unified architecture radically reduces complexity and paves the way for unified communications in the contact center – which its customers, in turn, can extend throughout the enterprise. This approach can transform customer-company interactions by streamlining and enhancing customer-facing business processes.
• Aspect software technology powers more than 1.2 million agents at over 5,000 customer sites worldwide – and these sites manage more than 125 million customer-company interactions every day.
• Aspect solutions perform in some of the most rigorous environments, providing better than 99% contact delivery reliability. The company is backed by more than 2,100 dedicated individuals focused solely on developing unified solutions for the contact center.
• The Aspect Software team brings a 35-year history of knowledge, skills, innovation and experience in the contact center.