Quality Unit LiveAgent Review

Product Snapshot

Product Pricing

Platform is available in multiple plans:

SaaS

Ticket – $12 per agent per month
Ticket+Chat – $20 per agent per month
All-inclusive – $25 per agent per month

On-premise

Startup – $899
Business – $2,999
Company – $5,999

Technology

Platform is available as both a SaaS and an on-premise solution.

Customer Focus

Vendor works with businesses of all sizes and across multiple industries.

Select Customers

Huawei, Orange, Telekom, SolidTrust Pay, EON

About LiveAgent

LiveAgent is multi-channel help desk software that enables users to create communication threads between customers and support agents. Communication threats include email, live chat, phone, Facebook messages and Tweets.

The software provides businesses with an offline customer support portal that includes a knowledge base feature, WYSIWYG article editor, community forum capabilities and feedback and suggestion tools. Additionally, the platform enables companies to utilize gamification to promote employee performance through rewards and badges, levels, benchmarks and leaderboards.