SunView Software IT Help Desk and Asset Management

SunView Software offers world-class enterprise software that enables organization to automate IT service management best practices. Their proven solution, ChangeGear, is helping hundreds of customers to improve IT efficiency, increase security, and achieve compliance.

Based on the ITIL best practices framework, ChangeGear products automate and streamline IT processes. ChangeGear’s service-oriented architecture allows companies to easily integrate the change management process into other applications or systems, making it easier for IT staff to manage change and deliver cost efficient services to the organization.

ChangeGear is an integrated platform with solutions for service catalog, incident & problem management, change & release management, and service asset & configuration management.

ChangeGear key features include:

• Incident and Problem Management – Fully-integrated service request management solution that enables IT organizations to effectively and efficiently resolve service requests—minimizing business disruptions, increasing customer satisfaction, and gaining competitive edge.
• Change and Release Management – Out-of-the-box enterprise change control and release management solution that ensures all changes introduced into the IT infrastructure follow a regulated process—preventing unauthorized change, thereby eliminating potential system downtime.
• Service Asset and Configuration Management – Federated repository of IT resources that includes business services, hardware, software, users, documentation, and configuration. In addition to managing IT assets such as routers and servers, ChangeGear provides you the ability to easily add new CI types to track non-datacenter assets.

ChangeGear is a web-based application with all of the cost and delivery benefits of SaaS and the security and flexibility of an on-premise solution. It is easy to deploy into your environment in a matter of days, not weeks or months, and requires minimum training for user productivity. ChangeGear can also be tailored to meet your business needs.

Founded in 2003 by a seasoned executive management team from software firms including IBM, Citrix, Intuit, Quark, and Compuware, SunView is headquartered in Tampa, Florida and serves hundreds of enterprise clients in industries such as healthcare, manufacturing, finance, government, and education.