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This product has reached its end-of-life and is no longer being supported by the vendor.CLOUD CRM
SOCIAL MONITORING TOOLS
– Buzzient Social Monitoring Review
Product Snapshot
Technology
Buzzient Social Monitoring is available as a SaaS solution that requires no additional hardware.
Customer Focus
Buzzient Social Monitoring works with mid-sized and enterprise companies.
Selected Customers
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About Buzzient Social Monitoring
Buzzient Social Monitoring works with a number of CRM software solutions to provide you with monitoring tools for your social media pages. At the start, you set keywords that the program looks out for on social media. When a keyword pops up, you receive an alert and can pull up the social media post, enter it into your system, and treat it as a service request. From there, the product lets you respond to inquiries within its interface and can track all customer engagements.
About Buzzient
Buzzient was founded in 2007 and is headquartered in Mountain View.
Buzzient Social Monitoring Key Features
- SaaS social media monitoring software solution that works with CRM systems
- Integrates with Siebel, CRM on Demand, Salesforce, and Zendesk
- Sends you an alert whenever a specific keyword is mentioned
- Can put the mention into your CRM platform and treat it as a service request
- Sends responses from within the program
- Tracks all customer interactions
- Capable of working across blogs
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