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HELP DESK
WinWeb Helpdesk App Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with small and midsize companies.
Select Customers
ITV, Shell LiveWIRE, Löfbergs, Rebecca Scott International, Trade PMR
About WinWeb Helpdesk App
WinWeb Helpdesk App can manage all of the user’s service agents and pull up key customer data whenever users have customer service interactions with their clients. To help with problem resolution, the program identifies recurring issues, can pull up information via search engine, and prioritizes cases.
For optimizing agent performance, users can see how much time is put into each case, assign tasks, and train new agents through the system. Lastly, the app can send files to customers and facilitate collaboration between different agents to help solve problems.
About the Company
WinWeb was founded in 1994 and is headquartered in Pittsburgh, Pennsylvania.
WinWeb Helpdesk App Key Features
- SaaS helpdesk software solution
- Uses a search engine to help pull up the information when users need it
- Tracks how much time is spent on a case
- Tracks all correspondence for each case
- Can scale alongside the user’s company size
- Sends out attachments and instant messages to clients
- Prioritizes cases
- Helps users train new support agents
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