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ENTERPRISE CRM

– Infor10 CRM Enterprise Interaction Advisor (Epiphany) Review

Product Snapshot

Technology

Works on a number of operating systems, including Windows, IBM, AIX, Sun Solaris, HP-UX, and Red Hat Enterprise Linux.

Customer Focus

Infor’s CRM Enterprise Interaction Advisor is designed for enterprises that need extensive marketing and IT management capabilities, in addition to the standard customer relationship management features.

Select Customers

Customer Case Studies

Bell Canada, Navy Federal Credit Union

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About Infor10 CRM Enterprise Interaction Advisor (Epiphany)

Infor’s CRM Enterprise Interaction Advisor is a different kind of CRM system that works to help you in predicting your customers’ behavior and needs based on real-time information and activity, as well as past responses. CRM Enterprise Interaction Advisor allows you to track and evaluate every single interaction you have with your customers, giving you better response rates, increased sales, and improved customer satisfaction.

Infor10 CRM Interaction Advisor helps you by combining personal, historical, and contextual information, in addition to real-time analytics and business rules capabilities in order to assist customer-facing channels in presenting the best offers. CRM Enterprise Interaction Advisor works to make customer interactions even more productive, helping you increase cross-sell revenue and customer retention. Since all customer interactions are opportunities to gain further insight for the future, Infor10 CRM Enterprise Interaction Advisor tracks every interaction in particular ways that will allow the application to alter offers in the best way over time.

About Infor
Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites that are engineered for speed. Using ground-breaking technology that delivers a rich user experience, Infor offers flexible deployment options that give customers a choice to run their businesses in the cloud, on premises or both.

Infor offers a complete array of products to manage every part of the front office, back office and the top supply chain operations. Whatever the user’s role or responsibility, information flows seamlessly and securely, providing necessary data for well-informed decisions and agile response to changing business needs.

Infor10 CRM Enterprise Interaction Advisor Key Features

Increased cross-sell revenues

Analyzes available information in order to determine the best offer for driving cross-sell revenue.
Selects the best offer to deliver the utmost expected value for a specific customer.
Helps you double or triple your offer-acceptance rates and cross-sell revenue.

Reduced churn and Improved Retention

Helps you keep your most important customers by matching the cost retention offers with the value that customer brings to your enterprise.
Solution works in real time.
Use as part of a constant loyalty campaign.
Propose immediate action to keep hold of a possibly unhappy customer.

Intelligent Customer Interaction Across Multiple Channels

Helps you supervise the complexities of matching up cross-sell and retention programs.
Works across an always-growing number of mobile platforms and customer touch points.
Easy-to-use interface
Efficiently create cross-channel offers and campaigns.
Create business rules and appropriate constraints for your offers.
Ensure regularity across websites, point-of-sale systems, contact centers, SMS, mobile devices, email, and many other channels.

Automatic and Continuous Learning

Based on customer responses, self-learning engine helps you determine which traits are most foretelling of customer acceptance.
Automatically adjust offers on subsequent customer interactions so that extended offers are more likely to be accepted.
Get actionable campaign results reports in easy-to-understand language.
Identify ideal customers for offers and implement outbound campaigns within hours.

Easy Deployment Onto Existing System

Self-learning engine can be overlaid onto your website, point of sale system, contact center system, or any other purchased or proprietary application.
Custom interfaces increase value from your existing systems for easy integration.
Fast implementation in as little as 6 weeks.
Variety of integration options—Java, COM, IBM, MQSeries, HTTP, SOAP, and more.

Real-Time Performance and Enterprise Scalability

Drive 100,000s of intelligent interactions every hour.
Near-linear scalability on symmetric multiprocessor systems.
Deploy across multiple, distributed servers for the utmost scalability and reliability.