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CALL CENTER
Vocalcom Review
Product Snapshot
Product Pricing
- Click2Start: $65/user/month
- Business Plus: $99/user/month
- Enterprise: $125/user/month
- Premium: $185/user/month
Technology
Platform is available on-premise and as a SaaS solution.
Customer Focus
Vendor works for SOHO and small to mid-sized businesses and large enterprises across multiple industries.
Select Customers
Australian Credit and Finance, OneTouch Direct, Gexel Telecom, Marketlink, Mezzo
About Vocalcom
Vocalcom is a cloud-based call center solution that provides comprehensive support for both in-house and virtual call center agents. The platform allows users to view real-time reporting insights and it is installed on a server and can be hosted at any location.
The software provides businesses with tools for automated dialing, intelligent lead prioritization and instant automation. Additionally, the platform allows no software installation on individual workstations and no requirement to install a local application with access from a standard internet browser.
About the Company
Vocalcom was founded in 1996 and is headquartered in Paris.
Vocalcom Key Features
- Multiple dialer choices
- Intelligent routing
- Mobile live connect
- Proactive call back
- Customer satisfaction surveys
- Multi-channel virtual queuing
- CRM integration with Salesforce, Microsoft Dynamics and more
- Dashboards and reports
- Social media support tools and integration
- Protects data with firewalls and a vulnerability management system
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