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Infor Epiphany Review
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Product is available as an on-premise solution.
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Vendor works with companies of all sizes from various industries.
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About Infor Epiphany
Infor Epiphany is a comprehensive top CRM software solution that helps customers leverage CXM, MRM and social CRM across the enterprise. From the customer interaction hub, users can intelligently engage in multichannel, closed-loop dialogues throughout the contact lifecycle.
Infor believes that for CRM to be effective, it must be flexible. The customer interaction hub concept lets users combine solutions to drive a complete 360° customer view across all channels, implement real-time decisioning to ensure companies are targeting the right offer to the right customer, at the right time; and transform marketing creative and project management into a streamlined, efficient powerhouse. Integrated marketing resource management, marketing, sales, service and lead management enhance customer engagement, loyalty and profitability.
About the Company
Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites that are engineered for speed. Using ground-breaking technology that delivers a rich user experience, Infor offers flexible deployment options that give customers a choice to run their businesses in the cloud, on premises or both.
Infor offers a complete array of products to manage every part of the front office, back office and the top supply chain operations. Whatever the user’s role or responsibility, information flows seamlessly and securely, providing necessary data for well-informed decisions and agile response to changing business needs.
Infor Epiphany Key Features
- Consistent view of customer data, stored in local database or remote system
- Easy access to customer spending history
- Quick access to recent activity plus sales, product, and service information
- Sales patterns and trends insight
- Anywhere, anytime mobile access
- All the data users need to turn interactions into sales
- Gain insight by accessing customer spending history and recent activity
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