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COMMUNITY FORUM
OPEN SOURCE
Vanilla Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- Starter – $299 per month
- Corporate – $599 per month
- Enterprise – $1,199 per month
- VIP – Contact vendor directly for pricing information
Technology
Product is available as an open source on-premise solution or as a SaaS solution.
Customer Focus
Vendor works with small and mid-sized companies and across multiple industries.
Select Customers
Hootsuite, Avant, Miniclip, ShipStation, The Bump
About Vanilla
Vanilla is community forum software that works to increase customer loyalty, improve customer service, receive and utilize feedback and convert prospects into clients or customers. The platform is full featured and designed to be highly configurable in order to be meet all company- and user-specific requirements.
The software supports multiple discussion types including posting questions and participating in polls. Additionally, the platform allows users and members to format posts with HTML, markdown, or bbcode, include images through a drag-and-drop functionality and embed videos.
About the Company
Vanilla was founded in 2009 and is headquartered in Montreal, Canada.
Vanilla Key Features
- Automatically recognizes Tweets, Vines and Pins
- Utilizes @ mention functionality
- WYSIWYG editing options
- User profiles designed to manage discussions, comments, reputation, reactions, badges and abilities
- Includes Vanillicon.com for avatar generation
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