TechExcel ServiceWise Review

Product Snapshot

Product Pricing

Professional – $20 per user per month
Enterprise – $35 per user per month

Technology

Product is available as an on-premise solution.

Customer Focus

Vendor works with midsize and large enterprises in a broad range of industries.

Select Customers

Sony, Nvidia, Nokia, Samsung, CAT

About ServiceWise

ServiceWise is an adaptable, comprehensive IT service management solution designed to optimize service and support processes. The software is built with out-of-the-box streamlined features for automation and escalations, along with easy-to-implement ITIL workflow standards.

With ServiceWise, organizations can coordinate activities and tasks and enforce business process rules, enabling them to achieve continual service improvement. TechExcel ServiceWise is built with an easy-to-use interface and with a host of comprehensive features to ensure that organizations can meet and even exceed service expectations.

About the Conpany

TechExcel was founded in 1995 and is headquartered in Lafayette, California.

ServiceWise Key Features

Create a single access point for end users to request service, report problems, download software, search the knowledge base, and access request forms
Customize the self-service portal to fit unique business requirements
Convert support emails into requests
Track emails by the user with the self-service portal
Use Alerts and Reminders to define notification rules
Ensure efficient communication throughout the resolution process
Use any combination of categories and criteria (elapsed time, due date, etc) to escalate incidents or problems
Completely customize interfaces and field choices
Leverage a simple GUI tool to define pages and fields
Create tasks for reviews, tests, or approvals at any time throughout the incident or request process