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CALL CENTER

– Cincom Synchrony Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries such as Healthcare, Retail, Contact Center, Financial Services and Energy & Utilities.

Select Customers

Health Advocate, Syrex Infoservices, Milacron Manufacturing, The City of Tampa, Fine Art by Hyatt.

About Cincom Synchrony

Cincom Synchrony is a call center software platform designed to be a realistic, operational model that grows businesses while improving operational results. The platform allows users to consistently deliver the appropriate designed experience for each customer with proactive and adaptive expert guidance and comes with a single interface for all customer interaction channels.

The software provides businesses with tools to use multiple applications and systems required in an interaction, eliminating the need to train and navigate through disparate systems. The product has automated process and workflow for non-value-adding tasks and activities. Additionally, the platform allows companies to design experiences that can be delivered by lesser-skilled employees as well as track and log results of every interaction and prompts follow-up actions as required.

About the Company

Cincom was founded in 1968 and is headquartered in Cincinnati, Ohio.

Cincom Synchrony Key Features

Delivers consistency for the appropriate designed experience for each customer using proactive and adaptive expert guidance
Single interface for all customer interaction channels
Integrates multiple applications and systems required in an interaction, eliminating the need to train and navigate through disparate systems
Automated process and workflow for non-value-adding tasks and activities
Harnesses of the user to design experiences that can be delivered by lesser-skilled employees
Track and log results of every interaction and prompts follow-up actions as required