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ECOMMERCE

– Amdocs E-Billing Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Amdocs works with enterprise companies primarily in the fields of telecommunications.

Select Customers

Amdocs E-Billing

Amdocs E-Billing is an online billing portal where customers can pay, view, and dispute their bills. By letting customers handle their financial matters themselves, this product reduces the burden on call center agents. Administrators can set customers’ permission levels, and customers can quickly generate their own payment reports.

About Amdocs
For 30 years, Amdocs has served communications service providers by helping them innovate, providing customer service solutions, and improving their infrastructure. Amdocs’ product portfolio includes services in CRM, revenue management, network control, advertising, and more. The company has won numerous awards, including the 2012 Telecom BSS Vendor of the Year Award, the INFOCOM CMAI National Telecom Award 2010, and more. In 2012, Amdoc’s fiscal revenue went over $3.2 billion.

Amdocs E-Billing Features

Online billing portal where customers can handle their payments
Reduces the need for manpower in your company’s billing department
Customers can generate their own reports, such as payment history and statements
Serves prepaid B2C, postpaid B2C, postpaid B2B, postpaid and prepaid combination, and dealers and resellers
Supports all payment methods
Can provide consolidated bills
Automatically updates customer data with details from support cases