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Pegasystems Pega CRM Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution.
Customer Focus
Vendor works with enterprise companies across a variety of fields, including healthcare, retail, financial services, insurance, communications, public sector, and transportation.
Select Customers
Xchanging, TCDRS, Aegis, Aegon, AIG
About Pega CRM
Pega CRM provides users with recommendations for ideal actions in every step of the sales and service process. As a result, users can maximize the amount of revenue per interaction and drive customer satisfaction. The software works alongside the user’s sales, marketing, and customer service divisions.
For sales, the software’s SFA applications provide intelligent, agile solutions for each opportunity and automate the entire sales cycle. The platform is equipped with a marketing portion that constantly analyzes customers and generates customer-specific offers, leading to higher returns. Lastly, the software provides customer service agents with relevant information, processes, and screens during customer inquiries.
About the Company
Pegasystems was founded in 1983 and is headquartered in Cambridge, Massachusetts.
Pega CRM Key Features
- Improves customer relations in the fields of sales, marketing, and customer service
- Unified channel management for the sales and customer service functions
- Automates sales cycle
- Closed loop marketing solutions and customer-specific offers
- Customizable customer service agent desktops and scripts
- Drives ROI, first call resolution rates, and customer satisfaction
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