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Sentiment Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- Team – $250 per month
- Team+ – $599 per month
- Enterprise – Contact vendor directly for pricing details>/li>
Technology
Product is available as a Saas solution.
Customer Focus
Vendor works with large and multi-national enterprise.
Select Customers
eBay, 1ST CENTRAL, Faber, Neopost, Linney Group
About Sentiment
Sentiment is social intelligence and social monitoring software that enables users to schedule and publish content, such as images and videos, via social media channels, facilitates customer service and engagement operations, and analyze customer interactions and team performance. The platform is designed to scale as needed in real-time, provides users with key CRM tools, and allows users to automate tedious ore repetitive tasks.
The software facilitates collaboration with social users, is built with command and control tools such as defined or assigned security roles, and allows users to share daily, weekly or monthly content publishing schedules with internal teams. Additionally, the platform enables users to respond to all audiences from a centralized system, regardless of social channel used to initiate the interaction, receive and send both direct and private messages, and tag all content either manually or automatically in order to better organize, understand and report on conversations.
About the Company
Sentiment was founded in 2006 and is headquartered in Farnborough, Hampshire.
Sentiment Key Features
- Schedules and publishes content on Facebook, Twitter, and G+
- Custom social report generation
- Allows users to assign team members to specific internal discussions
- Enables users to build canned response libraries
- Supervisor dashboard for measuring KPIs including agent performance, response time and number of assigned conversations
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